Internet and VOIP phones

M5 Networks, one of the country’s leading outsourced IP phone system providers, today announced that the New York Health & Racquet Club (NYHRC), a New York fitness institution for thirty-five years, replaced its previous hosted VoIP provider with M5’s outsourced solution after experiencing frequent downtimes and poor client service. As a customer-service oriented company in a competitive retail environment, communications reliability, flexibility and scalability is at the center of NYHRC’s business operations. M5 now supports NYHRC’s 100+ users (800 employees) in 10 locations, including its corporate headquarters.

NYHRC decided to use hosted VoIP because of its ability to consolidate resources, streamline operations, improve customer service, and simplify the sales process. After numerous negative experiences with NYHRC’s last vendor, it was important to CEO Howard Brodsky that the company deal with a service provider that had no hidden agendas and could provide the utmost in service.

“M5 was honest and open from the beginning about their capabilities and worked with our team to personalize a phone system tailored towards our needs,” Brodsky said. “It’s not unusual for businesses in retail to experience employee turnover rates of fifty percent or higher, but M5 allows us to quickly and conveniently perform moves, adds and changes with a simple phone call or email. Everything is performed remotely, without a site visit, and is usually done the same day.”

Source and more info: prweb

This entry was posted on Wednesday, March 7th, 2007 at 12:56 pm and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.